Effective Date: January 1, 2026
Last Updated: February 9, 2026
These Terms of Service (“Terms”) govern access to and use of the websites, software, applications, dashboards, tools, AI features/agents, and related services provided by AIMA NEXUS LLC (“AIMA NEXUS,” “we,” “us,” or “our”) (collectively, the “Services”).
By creating an account, accessing, or using the Services, you agree to these Terms on behalf of yourself and, if applicable, the business entity you represent (“Customer,” “you,” or “your”). If you do not agree, do not use the Services.
The Services are intended for business use. You represent that you are at least 18 years old and have authority to bind the Customer to these Terms. If you use the Services on behalf of an entity, “you” includes that entity and its authorized users.
“Customer Data” means any data submitted to the Services by or on behalf of Customer, including data relating to leads, contacts, end users, or clients.
“AI Features” means any AI-assisted functionality, agent, model-based output, content generation, classification, recommendations, summarization, or automation.
“Third-Party Services” means third-party tools, platforms, integrations, APIs, channels, or services connected to or used with the Services (e.g., SMS/email providers, CRMs, ad platforms, analytics, calendars, payment processors).
We provide access to a subscription-based software platform with features that may include CRM capabilities, pipelines, messaging channels, marketing campaigns, automation, reporting, AI Features, and integrations.
We may provide onboarding, implementation, configuration, automation building, AI setup/training, consulting, and support (“Professional Services”). Professional Services may be scoped in a statement of work, order form, proposal, or written communication.
We do not provide legal, financial, medical, employment, or other regulated professional advice. You are responsible for obtaining appropriate professional advice where needed.
You must provide accurate account information and keep it current. You are responsible for:
safeguarding credentials,
all activities under your account,
configuring user permissions, security settings, and access controls.
Notify us promptly of unauthorized access or suspected security incidents.
Subject to these Terms and timely payment of fees, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the subscription term for Customer’s internal business purposes.
All rights not expressly granted are reserved. The Services are licensed, not sold.
You agree not to, and not to permit any user or third party to:
violate any law or regulation (including privacy, consumer protection, anti-spam, telemarketing, and advertising laws);
send or facilitate spam, unlawful marketing, deceptive messages, or prohibited content;
upload or process data you do not have rights to use;
infringe intellectual property, privacy, or publicity rights;
attempt to gain unauthorized access, probe, scan, or test vulnerabilities;
reverse engineer, decompile, or attempt to extract source code (except where prohibited by law);
interfere with or disrupt the Services, including through malicious code;
use the Services for high-risk activities where failure could lead to death, personal injury, or physical/property damage (e.g., critical infrastructure, emergency services) unless expressly agreed in writing;
use AI Features to generate or distribute illegal, harmful, or misleading content.
We may suspend or terminate access for violations or suspected abuse.
Customer is solely responsible for:
the accuracy, quality, and legality of Customer Data,
providing required notices to individuals,
obtaining valid consents and lawful bases for processing and marketing,
maintaining and honoring opt-outs, suppression lists, and preference management,
ensuring that campaigns, automations, and communications comply with applicable laws and industry rules.
Customer is responsible for compliance with all applicable laws and policies, including but not limited to:
CAN-SPAM, TCPA, CTIA guidelines, carrier requirements, state telemarketing laws;
GDPR/UK GDPR, ePrivacy (where applicable), CCPA/CPRA and other state privacy laws;
advertising/endorsement rules, and platform policies (e.g., Google/Meta).
Customer must ensure:
proper consent for SMS and automated calls where required,
accurate sender identification, required disclosures, and opt-out instructions,
lawful use of tracking pixels/cookies and analytics for end users,
honoring “Do Not Call” and other suppression requirements where applicable.
Any messages, calls, emails, ads, or campaigns initiated using the Services are sent by Customer (or on Customer’s behalf). Customer is the responsible party for the content, targeting, and compliance of those communications.
AI Features are provided to assist productivity. AI outputs may be inaccurate, incomplete, misleading, offensive, or otherwise unsuitable. You acknowledge that AI outputs are not guaranteed to be correct.
Customer is solely responsible for reviewing, validating, and approving any AI outputs, automations, or campaign materials before use, publication, or sending to end users.
Customer assumes all risk for decisions made or actions taken based on AI outputs or automation recommendations. AIMA NEXUS is not responsible for Customer’s reliance on AI outputs.
You agree not to use AI outputs as a substitute for professional advice in legal, medical, financial, employment, credit, insurance, or similarly high-impact contexts without independent verification and appropriate professional review.
The Services may interoperate with Third-Party Services. Third-Party Services are not under our control and may change, suspend, or discontinue at any time.
Customer is responsible for obtaining rights, licenses, and permissions for Third-Party Services.
We do not warrant Third-Party Services and are not liable for their actions, outages, fees, or data practices.
Customer authorizes us to exchange Customer Data with Third-Party Services as configured by Customer.
Fees, billing intervals, and plan details are set forth in an order form, checkout flow, or written agreement. Unless otherwise stated:
fees are due in advance,
subscriptions automatically renew for successive terms,
you authorize us (and our payment processors) to charge your payment method.
Fees are exclusive of taxes. Customer is responsible for all applicable taxes, duties, and similar governmental assessments, except taxes based on our net income.
We may suspend access for overdue amounts. Late payments may accrue interest at the maximum rate permitted by law.
Unless expressly stated in writing (e.g., in an order form or applicable refund policy), all fees are non-refundable, including prepaid fees, setup fees, and Professional Services fees, to the maximum extent permitted by law.
Each party may receive confidential information from the other. Confidential information includes non-public business, technical, product, pricing, security, and roadmap information.
Each party agrees to:
use confidential information only to perform under these Terms,
protect it with reasonable care,
not disclose it except to employees/contractors who need to know and are bound by confidentiality.
Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, or rightfully received from a third party.
We own all rights in the Services, including software, designs, documentation, and underlying technology, and any improvements.
Customer retains rights in Customer Data. Customer grants us a limited right to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Services and to perform Professional Services.
If you provide suggestions or feedback, you grant us a royalty-free, perpetual, irrevocable license to use and incorporate it without restriction.
We may modify the Services, add or remove features, or change technical requirements. We may offer beta/preview features. Beta features are provided “as is” and may be discontinued at any time.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES (INCLUDING AI FEATURES, AUTOMATIONS, AND ANY OUTPUTS) ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that the Services will be uninterrupted, error-free, or that AI outputs will be accurate or suitable, or that marketing results will be achieved.
Customer acknowledges that marketing, sales, and business outcomes depend on factors outside our control. We do not guarantee revenue, leads, conversions, deliverability, ad performance, ranking, or any commercial outcomes.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
AIMA NEXUS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
AIMA NEXUS’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO AIMA NEXUS FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
These limitations apply to all claims whether in contract, tort, or otherwise.
Customer will defend, indemnify, and hold harmless AIMA NEXUS, its affiliates, officers, directors, employees, contractors, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Customer Data (including alleged unlawful collection or processing),
Customer’s marketing, messages, calls, campaigns, ads, or automations,
Customer’s breach of these Terms or applicable laws,
Customer’s use of Third-Party Services,
allegations that Customer content infringes or violates third-party rights.
AIMA NEXUS may assume control of the defense at its option, and Customer will cooperate.
We may suspend access immediately if:
required by law,
we suspect fraud, abuse, or security risk,
Customer is in material breach,
fees are overdue.
Either party may terminate for material breach if not cured within 30 days of written notice (or immediately if not curable).
Upon termination:
your license ends,
access may be disabled,
Customer remains responsible for unpaid fees,
Customer may request export of Customer Data where supported, subject to technical limits and payment status.
Sections intended to survive termination will survive (including IP, confidentiality, disclaimers, limitations, indemnity, dispute provisions).
Before filing a claim, you agree to contact us and attempt to resolve disputes informally for at least 30 days.
Except for claims eligible for small claims court or for injunctive relief related to IP or unauthorized access, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its rules. Arbitration will be conducted in [Atlanta, Georgia] unless the parties agree otherwise.
YOU AND AIMA NEXUS AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
These Terms are governed by the laws of the State of Georgia, without regard to conflict of laws principles, except where federal law applies. Where arbitration does not apply, exclusive jurisdiction and venue will be in the state or federal courts located in Fulton County, Georgia, and the parties consent to personal jurisdiction there.
You may not use the Services if you are located in a jurisdiction subject to comprehensive sanctions or if you are on a restricted party list, to the extent prohibited by law.
Notices to AIMA NEXUS must be sent to: [email protected] and by mail to the address in Section 26. Notices to Customer may be provided via email, account notifications, or postings in the Services.
We may update these Terms from time to time. Updated Terms will be posted with a revised “Last Updated” date. Material changes may be communicated via the Services or email. Continued use after the effective date constitutes acceptance.
These Terms, together with any order form, statement of work, data processing addendum (if any), and incorporated policies (including our Privacy Policy) constitute the entire agreement between Customer and AIMA NEXUS regarding the Services. If there is a conflict, the order of precedence is: (1) order form/SOW, (2) DPA (if applicable), (3) these Terms, (4) policies.
AIMA NEXUS LLC
Attn: Legal
632 Green st
Lawrenceville, GA, 30046, USA
Email: [email protected]
Phone: +17867128785